How We Work
Intake & Verification
You submit a complaint with supporting documentation. Our editors confirm details, redact personal data, and assign a unique case ID within 24 hours.
Investigation & Outreach
We contact the named party with the full grievance, request a written response, and set a 10-business-day reply window under our resolution charter.
Documentation & Draft
Every response, receipt, and record is logged. We draft a balanced case file that includes the original complaint, the reply, and our editorial findings.
Publication & Follow-Up
The finalized case publishes with a public resolution status. We track the outcome for 90 days and update the record if circumstances change.
Why Choose Us
Case-ID Transparency
Every complaint receives a permanent identifier so readers, subjects, and journalists can track the full lifecycle from intake to closure.
Documented Response Trail
We retain every message, reply, and timestamp. If a party declines to respond, that refusal is published on the record, not buried.
Editorial Independence
Our findings are written by staff editors with no financial ties to either complainant or respondent. Conflicts are disclosed on every case.
Public Resolution Status
Each case closes with one of four labels: Resolved, Partially Resolved, Unresolved, or Withdrawn. No silent endings, no vanishing records.
What We Do
Consumer Disputes
Retail, services, warranty claims, and billing conflicts against named businesses. We mediate the record, not the refund.
Workplace & HR
Wrongful termination, harassment, wage theft, and hostile-environment complaints. We protect identity unless the filer opts otherwise.
Housing & Tenancy
Landlord negligence, lease violations, habitability issues, and unlawful entry. We verify tenancy documents before contacting the property.
Healthcare & Insurance
Denied claims, billing errors, provider misconduct, and prior-authorization disputes. We require itemized statements for every case.
Government & Civic
FOIA delays, agency non-response, permit issues, and public-service complaints against municipal or federal bodies.
Digital & Online
Platform moderation, data privacy, scam recovery attempts, and contractual disputes with online vendors or service providers.
What People Say
I filed a complaint against a contractor who took my deposit and disappeared. Within two weeks 112 Gripes had a published response on the record. Money still gone, but the paper trail moved things.
Our HR team received a complaint through 112 Gripes about a manager's conduct. The documentation was precise, neutral, and gave us exactly what we needed to investigate without bias.
Ready to file a grievance?
Your complaint enters the same auditable pipeline described above. Intake takes under ten minutes. Bring documentation, names, dates, and a clear account of what went wrong.
Start a Complaint →